AudhumbLa's SpeLLing Bee: Web Site Study Guide
Browsers and search engines are very literal. They will look for url's
based on exactly what you type in. So be careful to make sure you type in
the right information. Below are a few examples of some cases where spelling
makes a big difference.
Typos can be Dangerous!
Be careful what you type in your browser... you may find something you weren't expecting.
Abby was planning his vacation trip to Japan, and meant to log on to the web site
for United Airlines, www.United.com.
However, he made a small typo (you should try typing with hooves!) and went to
What did he find there? A site dedicated to collecting complaints about United Airlines.
Someone was clever enough to realize people often reverse letters while typing and grabbed this site as a way
of getting their gripes about United seen by potential travelers!
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Your customers are people, people who have their own way of speaking.
The words they use are frequently defined by a regional dialect, their age bracket, their industry, and their native tongue.
Audhumbla remembers a U.S.-based cell phone software company with heavy sales targets for the UK.
They planed several expensive marketing campaigns as well as a website revamp.
From sales calls, they knew that potential customers were interested in:
“radio frequency optimization software”.
They made sure their website used this as a keyword phrase.
They followed all the steps the experts advised but they didn’t get the traffic they expected to their site.
Do you see the problem with their approach?
Answer: Americans and British have that picky spelling issue with “z” and “s”.
The US-based company forgot that their target customers would search on “optimisation” with an “s”.
This forgotten little dialect detail undid all their planning.
And while search engines are continually improving their thesaurus features (e.g., a search for car
should also return pages with auto and automobile), they lack the ability to compensate for idiosyncrasies in spelling and dialect.
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Is that the right url?
And misspellings are not the only problem. Make sure you know which domain type the site you are looking for has.
For example, which site is the "REAL" white house site?
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